Privacy Policy
Who is responsible for your data?
Our Privacy Notice applies to the personal data that The Clubhouse collects and uses.
Categories of data we collect
We may collect and process the following categories of information about you:
Your title, name and surname, and your contact details (email address and/or telephone number)
The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit)
When you join our club
When you visit our club
When you make a booking
When you request information about our services via email/call/website
When you take part in one of our events
When you are named contact for a supplier
Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information) When you provide us with this information before an out/set, group exercise class or spa treatment
Your date of birth, company, postal address, photograph and bank details When you join our club or change your details
Information about your transactions, including your payment card details When you purchase Third Space products or services
Your site visits, CCTV & Thermal Imaging cameras* When you visit our sites
The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions) When you contact Third Space or you are contacted by Third Space
Your posts and messages on social media directed to Third Space When you interact with us on social media
Your feedback When you reply to our requests for feedback or participate in our customer surveys
Your preferred types of exercise/interests When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account
Information about how you use our website When you navigate on our website
Information that relates to your Third Space memberships (for example if you have a corporate discount or annual/monthly membership) When you obtain, renew or cancel your Third Space membership
Video images of your exercise ‘movements’ When you partake in Personal Training, if your trainer asks your permission to video some of your movements
Special categories of personal data
In the course of providing services to you, we may collect information that is considered “special categories of personal data” eg completion of a health questionnaire prior to a spa treatment. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.